RETURNS & EXCHANGES

Should a buyer wish to return or exchange an order, Morgan Music must be notified within the 48 hour approval period by calling (800) 869-5559 to initiate the return or exchange process.  

 

  • Items must be returned in factory condition, including all accessories, documentation, and packaging materials
     
  • Items must be return shipped in the original box. 
     
  • Items must be shipped using a shipping method with tracking, such as UPS ground or FedEx.
     
  • All returns are subject to a 10% restocking fee and condition evaluation.
     
  • Shipping, handling, and insurance fees are nonrefundable.
     
  • Once we've received your return and performed a condition evaluation, it can take 2-3 business days for the credit card issuer to post the credit.
     
  • Please send returns to:

  Morgan Music Service

689 North Washington Ave.

Lebanon, MO 65536

 

If you have any additional questions regarding returns and exchanges, please give us a call at (800) 869-5559 during business hours (Mon-Fri 9am-6pm, Sat 9am-4pm, CST).